Refund policy
Return and Refund Policy
30-Day Guarantee
Your complete satisfaction matters to us. If your purchase doesn't meet your expectations, you can request a full refund within 30 days of the purchase date.
How to Return an Item
To start a return, email us at support@monizo.com and include your order number along with the reason for your return. We will then send you the return instructions. Items must be sent back in their original condition, with all packaging and documentation included.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or not as ordered, get in touch with us right away at support@monizo.com and attach photos as evidence. We will arrange a replacement or a full refund at no cost to you.
Non-Returnable Items
The following items are not eligible for return:
- Sale items or items marked as final sale
- Personalized or made-to-order products
- Items showing wear or damage beyond normal handling
- Items purchased more than 30 days ago
Exchanges
If you would like to swap an item for a different size or color, write to support@monizo.com. Exchange items are processed within 5 to 7 business days after we receive your return.
Refunds
When your return arrives and has been inspected, your refund will be processed within 7 to 10 business days. Refunds go back to the original payment method. If 15 business days pass and you still haven't received your refund, please contact us.
Return Shipping Costs
Customers cover the cost of return shipping, unless the return results from a mistake on our part or a defective product. We recommend using a trackable shipping service.
Order Cancellation
You may cancel an order within 24 hours of placing it. Once that window has passed, the order moves into fulfillment and can no longer be cancelled.
Contact Us
Monizo, operated by Monizo LLC
32-35 48th St, Astoria, NY 11103, United States
EIN: 61-5300477
Email: support@monizo.com