Shipping policy

Shipping Policy

Order Processing

All orders are shipped within 24 hours. Once your order is on its way, you will receive a shipping confirmation email containing your tracking information.

Shipping Times and Costs

We ship worldwide, and shipping is free on all orders. Delivery typically takes 3 to 5 business days.

Tracking Your Order

After your order ships, we will email you a tracking number. Use it to follow your package's progress with the carrier.

Shipping Delays

We do our best to meet our delivery estimates, but delays can happen because of weather, carrier issues, customs or other unforeseen circumstances. We are not responsible for delays caused by factors outside our control.

Customs and Duties

International shipments may be subject to customs duties and taxes. You are responsible for any customs fees, duties or taxes charged by the authorities in your country.

Incorrect Address

If you entered an incorrect address, contact us right away at support@monizo.com. We will try our best to intercept the package, but we cannot guarantee we will succeed. Reshipping fees may apply.

Undeliverable Packages

If a package cannot be delivered, the carrier will send it back to us. We will try to reach you to sort out the problem. Reshipping costs will be your responsibility if the delivery failure was caused by an error on your side.

Contact Us

Monizo, operated by Monizo LLC
32-35 48th St, Astoria, NY 11103, United States
Email: support@monizo.com